Contact Rockville Water Restoration

What should you do first when water gets into your house in Rockville?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• Close the main water valve if you can't tell where the leak is. It's usually where the water line enters the house, often near the water meter.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• A backup through the floor drain should be handled as sewage cleanup until the crew says otherwise, so stop using sinks and toilets for now.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What questions come up on the first call?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• What started it, if you know, like a burst pipe or rain coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether the water is only in the basement or has come up to the main floor.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Who manages the building, if you're in a condo or townhome.
• If the furnace or water heater got wet.
• The name of your insurance company, if you've already decided to file.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

How does the first visit to your house work?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

Sewage backups add a cleaning and disinfecting step, and the crew will tell you which soaked materials can be cleaned and which have to come out.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

Which details about Rockville homes help the crew plan?

You'll see cottage and Victorian homes across Rockville. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Original cast iron sewer laterals are common in older homes here and are worth mentioning when a drain backs up. Some parts of Rockville sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Share what you know about the house on the call, even if it's a rough guess.

What parts of Rockville and nearby towns do we cover?

Homeowners in these parts of Rockville use this page:

• Rockville Historic District · basements are common
• Courthouse Square / Downtown Core · much of it from the 1870s to 1900s, most with basements
• North Lincoln Road Corridor · built mostly in the 1940s to 1970s, most with basements
• Elwood Hunt's Addition · most with basements
• West Side Residential Area · built mostly in the 1940s to 1950s, basements are common

We also take calls from nearby Montezuma, Bloomingdale, Mecca, Marshall, Rosedale and Clinton. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do Rockville homeowners ask before they call?